Wednesday, November 08, 2006

Outsourcing

Corporate America as I see it..........

Not too long in the future, unemployment in the US will be HUGE.  Just you wait and see.  I say this not without any underlying basis of proof.

Why will the US be unemployed?  Heres why....  Many companies are outsourcing business.  This helps the company financially.  Outsourcing in itself is not a problem, as long as the outsourced labor is still kept within the US borders.  When the outsourced labor is shipped over seas to countries link India, Malaysia, Pakistan, and so forth is when we have problems.  Why you ask again?  With companies sending work to foreign soil, that is work that could be done by an American citizen.  Example:  I work in a company that is doing just that.  They are outsourcing work to India.  When a person leaves the company or is let go for valid reason, we no longer hire an American.  We hire an Indian from India, who works remotely from India.  They are paid considerably less due to economic reason in their particular country.  Cost of living being much less and not having to provide insurance are a couple of reasons.  That is not such a bad thing from a financial point of view.  The company is saving money and therefore more profitable.  But when the company gets greedy, as mine has, they take it to another level.  Instead of just replacing jobs with overseas labor, jobs are actually being lost to over seas labor.  Meaning American people are being laid off so the company can hire cheaper labor.  Not only are these people being laid off, but in many cases they are asked to actually TRAIN their replacement from over seas!!!!

OK most people are thinking, "That sucks" and "OK whatever".  I did too until it started to affect my coworkers and me.  We are currently facing our jobs being sent overseas.  We are even asked to provide assistance to our "replacements" if needed.  All while the company is planning on reducing the US based staff of 7 down to 4.  There is a problem with this that goes beyond financial savings for the company.  First and foremost is quality of service.  I work in a service oriented industry.  Users call a helpdesk when they have problems on their computer.  My area provides the support.  What has happened is all software support is now being handled from India.  Meaning an end user here in the US may have a problem with Microsoft Office.  No longer will they get a "real" human to talk to and relate to, they will get a person on the phone that has trouble with the English language and cannot physically visit that person’s desk to resolve the problem.  Second and probably more important is that another person in the US is in the unemployment line looking for a job.

That person may be me in the near future.

standing in line - TMS